Shipping & Returns
UK Delivery Options
We offer FREE UK Tracked Delivery for all orders over £50. We use Royal Mail 48 for this service (2-4 days estimated) and for higher value items your package may require a signature on delivery. We also offer Next Day delivery options:
|
UK Tracked Delivery Service |
Cost |
|
Royal Mail 2-4 days estimated delivery |
£2.95 |
| UK Next Day Delivery Service | Cost |
|
Royal Mail Next Day Delivery to a UK address if order placed before 2pm (Mon-Thurs). |
£8 |
| Royal Mail Next Day SATURDAY delivery to a UK address if order placed before 2pm on a Friday. Requires a signature. |
£12
|
Orders are shipped within 1 working day of receipt however during busy times dispatch may take an extra day. Delivery times are an estimate only provided by Royal Mail and commence from dispatch date.
We do not dispatch on weekends or National holidays.
Overseas Delivery to Europe
We ship to Europe via OCS Worldwide who offer a tracked service to mainland Europe and Ireland. All items will be delivered door to door with no additional taxes or duties to pay.
| European Shipping via OCS Worldwide | Cost |
| Tracked Premium Service (3-7 working days) | From € 9 (Actual shown at checkout) |
International Delivery to USA and Rest of World
We offer different levels of shipping services to some International destinations using Royal Mail or express shipping using DHL Express, that will usually require a signature upon delivery. Currently we are unable to ship to Canada.
DHL
| Destination | DHL Est Delivery Times | Cost |
|
USA |
1-3 Working Days | £15 |
|
|
2-5 Working Days | £20 |
Royal Mail
| Destination |
Royal Mail Est |
Cost |
| USA | 7-10 Working Days | £10 |
| Rest of World | 7-10 Working Days | £12 |
Please be aware that some international orders may be liable to import taxes, duties, and custom charges charged by the courier company at destination. Payment will need to be made by the recipient and we cannot be held responsible for any charges once the package has been shipped from our UK studio. If you are unsure please check with your local customs office.
Late and lost deliveries
If your delivery has been delayed please contact us and we will assist with tracking the package.
For international items sent by Airmail the package is handled by more than one postal service. We cannot guarantee delivery times as this is the responsibility of the destination postal service.
Returns & Refund Policy
Please notify Lily Charmed via email if you wish to return your order. Please include your order number, name and reason for return. All items must be returned in their original packaging, and in their original condition. Upon receiving your order, you have 28 days to notify us regarding cancelling the order and receive a refund or exchange the item, excluding postage fees.
Please Note: Engraved products are non returnable
Express delivery services can't be refunded unless delivery is delayed.
Wrong product sent/Faulty goods?
If you receive the wrong item or a faulty product, we shall send the correct goods immediately. We'll also include a pre-paid returns envelope for you to send back the incorrect item or refund your returns postage cost up to the cost of our standard delivery charges. For faulty goods we will either replace the item or offer a full refund including your original postage, any express delivery costs.
Our 1 Year Warranty
We are proud of the quality of our jewellery. This means that for 1 year from the date of purchase, we’ll replace your product without question if your jewellery is affected by faulty workmanship. Just contact us and we’ll send you a replacement.
This warranty does not cover lost items, natural tarnishing, or scratches associated with normal wear and tear (for example a bent or dented ring or snapped chain), improper use or storage of your product, and any modification to your product carried out by a third party outside of Scream Pretty.
Note: Items purchased through a third-party vendor (outside of Screampretty.com) will not be covered under this warranty. In this instance please reach out to the company or store that the items were originally purchased from.
Royal Mail Guaranteed Delivery Returns
Occasionally Royal Mail Guaranteed Next Day delivery is not delivered on time. If this happens you have the right to return your product. If you keep it, we'll refund you the additional postage costs. If you decide to return your item we will refund all costs and return postage costs up to our standard delivery charge of £2.95.
Returns Address:
Lily Charmed Returns Dept, Unit 28A Slough Business Park, 94 Farnham Road, Slough, Berkshire, SL1 3FQ, UK.
Please make sure to send your parcel tracked as we cannot be help responsible for any postal losses.