Product information
UK Delivery Options:
- FREE Royal Mail Standard 48 on orders over £50. Below £50 charged at £2.95
- Tracked Royal Mail 48 charged at £3.95. FREE upgrade to Royal Mail Tracked 48 on all orders above £75
- Royal Mail Next Day - £8.50
(Mon - Sat Only)*
*Next Day Shipping available if ordered before 2pm. Excludes Channel Islands
Europe Delivery
- Tracked Premium Service from €9 (3-7 days)
Please note that orders over €150 may require additional taxes and duties to be paid on delivery
USA Delivery
- Royal Mail £12 (5-10 days)
- DHL £15 (1-3 days)
Rest of World Delivery
- Royal Mail £12 (7-10 days)
- DHL £20 (2-5 days)
Returns
We accept returns up to 28 days after receipt of your order. Please contact our customer service team with your order number, name and reason for return.
Please note: any items purchased with an engraving are non-returnable
See our full Delivery and Returns Information
Gift Packaging Options
Available at checkout
Standard BoxThis is our default option. Items will be packed in our standard box hand tied with ribbon & includes a care guide & polishing cloth
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Gift PackagingBuying as a gift? Our gift packaging option means we will do the wrapping for you, with a ribboned gift box, gift bag, tissue paper & an optional message
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Minimal PackagingA great way to help towards the environment, we will aim to use minimal packaging where possible, whilst ensuring your items arrive safely
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We are proud of the quality of our jewellery. This means that for 1 year from the date of purchase, we’ll replace your product without question, if your jewellery is affected by faulty workmanship.
Just contact us and we’ll send you a replacement.
This warranty does not cover lost items, natural tarnishing, or scratches associated with normal wear and tear (for example a bent or dented ring or snapped chain), improper use or storage of your product, and any modification to your product carried out by a third party outside of Lily Charmed.
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