Product information
Shipping
We will always aim to dispatch all orders within 1 working day of receipt, however during busy times this may take longer. Delivery times are an estimate only and commence from dispatch date. We do not dispatch on weekends or National holidays.
See our full shipping details & costs here.
Returns
We have a 28 day return policy. Learn More here.
Gift Packaging Options
Available at checkout
Standard BoxThis is our default option. Items will be packed in our standard box hand tied with ribbon & includes a care guide & polishing cloth |
Gift PackagingBuying as a gift? Our gift packaging option means we will do the wrapping for you, with a ribboned gift box, gift bag, tissue paper & an optional message |
Minimal PackagingA great way to help towards the environment, we will aim to use minimal packaging where possible, whilst ensuring your items arrive safely
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We are proud of the quality of our jewellery. This means that for 1 year from the date of purchase, we’ll replace your product without question, if your jewellery is affected by faulty workmanship.
Just contact us and we’ll send you a replacement.
This warranty does not cover lost items, natural tarnishing, or scratches associated with normal wear and tear (for example a bent or dented ring or snapped chain), improper use or storage of your product, and any modification to your product carried out by a third party outside of Lily Charmed.
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