Frequently Asked Questions

Is all your jewellery Sterling Silver?

Yes, all Lily Charmed jewellery is 925 sterling silver, 18 carat gold plated sterling silver or solid 9 carat gold.

Hallmarking – why do some items have a hallmark, and others do not?

By law all sterling silver items over 7.8grams made in Sterling Silver should be hallmarked. We hallmark all our silver that is over this weight with the Birmingham assay office. All our 9 carat gold is also Hallmarked by the assay office.

Do I have to pay for a gift box?

No. All our jewellery is beautifully presented in our premium gift box with a polishing cloth and finished with a hand-tied ribbon, all as standard.

Can I buy a single charm without a necklace?

Yes. Click on Charms in the menu. This will show you all our unique  charm designs to add to an existing Lily Charmed necklace or bracelet

Can I buy a Necklace without a message on the card?

Yes, all our necklaces can be supplied with or without a message. However as there is no difference in price why not personalise your gift with your own message that we will print for you. Also some of our most popular gifts are available with pre-written messages, or if you wish, simply leave blank. The choice is yours.

How do I design my own Necklace?

Go to any of our Personalised charm necklaces and you will be able to select you preferred chain length, add an additional letter charm and and then add a personal message which we will print! 

Why can’t I return an engraved item?

Unless your engraved or monogrammed jewellery is faulty or we made a mistake (unusual!), we can not accept returns as we can’t resell it. This does not effect your statutory rights.

Can I return Earrings?

For Hygiene reasons we cannot accept returns of earrings unless they are faulty.

Can children wear your necklaces?

Yes – we have a 35cm chain option, please head the the Gift for Children category, for our full range of jewellery which is suitable for children. Safety Advice: Our jewellery is not intended as a toy. Children should not be left unattended wearing jewellery and should never be allowed to sleep wearing jewellery or wear it unsupervised for prolonged periods.

Can I add items to an existing order?

Sorry, it is not possible to add items to an existing order. Feel free to make another though

Can I change my shipping address after my order has been dispatched?

We are unable to redirect your delivery once it has been posted.

How will I know you received my order & when will payment be deducted? 

An email confirmation will be sent once an order has been received. In the rare instance that the items you have ordered are not available, your order will be cancelled & refunded. An email will be sent informing you of the cancellation.

It’s a gift and I don’t want to have a reference to the price in the package. Is this possible?

Yes just choose a ‘Gift Receipt’ at the checkout, and we won’t include any reference to the price when we send it to your gift recipient.