UK Delivery Options:
- FREE UK Tracked Delivery (orders over £50)
- UK Tracked Delivery £2.95 (1-3 days)
- UK Next Day Delivery £8 (Mon-Fri)
- UK Next Day Delivery £12 (Saturday)
Orders are shipped within 1 working day Mon-Fri. Our cut-off time is 2pm. Orders placed after this time will be dispatched the next working day.
- Tracked Premium Service from €9 (3-7 days)
Please note that orders over €150 may require additional taxes and duties to be paid on delivery
- Royal Mail £12 (5-10 days)
- DHL £15 (1-3 days)
Rest of World Delivery
- Royal Mail £12 (7-10 days)
- DHL £20 (2-5 days)
Unfortunately we are currently unable to ship to Canada
We accept returns up to 28 days after receipt of your order. Please contact our customer service team with your order number, name and reason for return.
Please note: any items purchased with an engraving are non-returnable
See our full Delivery and Returns Information
Gift Packaging Options
Available at Checkout
We are proud of the quality of our jewellery. This means that for 1 year from the date of purchase, we’ll replace your product without question, if your jewellery is affected by faulty workmanship.
Just contact us and we’ll send you a replacement.
This warranty does not cover lost items, natural tarnishing, or scratches associated with normal wear and tear (for example a bent or dented ring or snapped chain), improper use or storage of your product, and any modification to your product carried out by a third party outside of Lily Charmed.
The design in unique and adds a touch of sophistication to any look, love it :)
Bit crass to ask for review when order is incomplete - see messages exchanged this week repeat, this week! Not impressed with service - goods fully paid some 9 weeks ago - circa time of our granddaughter’s 18th birthday.Need we say more?
The parcel went awry, but the post office found it next door. Right address on invoice, but wrong on the label. The photo in the catalogue misrepresented the actual items. They were much smaller than I expected, in as much as the engraving was so small and nearly unreadable with naked eye. The engraving in the catalogue looked much larger and clearer. Showed my daughter and she could read them, so decided to keep all three for my granddaughter's Xmas presents. Too much faff to send them back, as i don't think they could be improved on. Worth £215? not sure really. All in all quite disappointed, really sorry, as they seemed just the keepsake I wanted for them, from me.
Thank you for taking the time to send us a review and we are sorry you feel the engraving was small and not the same as the image. Please message us on firstname.lastname@example.org and we can look into helping you further.
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