Product information
Shipping
We aim to dispatch all orders within 1 working day
See our full shipping details & costs here
Extended Christmas Returns
We’re offering an extended returns policy for the festive season, all unworn items purchased from 10th November 2024 can be returned for a refund or exchange until January 15th 2025 (excluding Outlet items).
Returns
We have a 28 day return policy, excluding Sample sale/Outlet items - Learn More
Gift Packaging Options
Available at checkout
Standard BoxThis is our default option. Items will be packed in our standard box hand tied with ribbon & includes a care guide & polishing cloth |
Gift PackagingBuying as a gift? Our gift packaging option means we will do the wrapping for you, with a ribboned gift box, gift bag, tissue paper & an optional message |
Minimal PackagingA great way to help towards the environment, we will aim to use minimal packaging where possible, whilst ensuring your items arrive safely
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We are proud of the quality of our jewelry. This means that for 1 year from the date of purchase, we’ll replace your product without question, if your Jewelry is affected by faulty workmanship.
Just contact us and we’ll send you a replacement.
This warranty does not cover lost items, natural tarnishing, or scratches associated with normal wear and tear (for example a bent or dented ring or snapped chain), improper use or storage of your product, and any modification to your product carried out by a third party outside of Lily Charmed.
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