Shipping & Returns

HOW WE SHIP YOUR ITEMS

Delivery Options by Location

We offer FREE USA delivery for orders over $100 and ship world-wide to many international destinations - select your country below for more information

USA

DHL Express Tracked - FREE For orders over $100
(1-3 Business Days)

For orders under $100

International Tracked -$6.95
(3-7 Business Days)

DHL Express - $15
(1-3 Business Days)

Please Note: Where the delivery address is classed as a remote region by our shipper and additional delivery costs are incurred we will contact you in advance for payment of these remote region delivery costs.

UK

FREE Royal Mail Standard 48 on orders over £50. Below £50 charged at £2.95

Tracked Royal Mail 48 charged at £3.95. FREE upgrade to Royal Mail Tracked 48 on all orders above £75

Royal Mail Next Day - £8.50
(Mon - Sat Only)*

*Next Day Shipping available if ordered before 2pm. Excludes Channel Islands

Europe

Tracked Premium - €9
(3-7 Business days)

PLEASE NOTE: For all orders under €150 to within the EU, there are no additional duties or taxes to pay and your item will be shipped direct to your shipping address. Orders above €150 or to countries not in the EU may require additional taxes and duties to be paid on delivery.

INTERNATIONAL

Royal Mail Tracked - £19.95
5-10 Business Days

DHL Express - £30
2-5 Business Days

PLEASE NOTE: Some international orders may be liable to import taxes, duties, and custom charges charged by the courier company at destination. Payment will need to be made by the recipient and we cannot be held responsible for any charges once the package has been shipped from our UK studio. If you are unsure please check with your local customs office.

Where the delivery address is classed as a remote region by our shipper and additional delivery costs are incurred we will contact you in advance for payment of these remote region delivery costs.

We will always aim to dispatch all orders within 1 working day of receipt, however during busy times this may take longer. Delivery times are an estimate only and commence from dispatch date. 
We do not dispatch on weekends or National holidays.

Frequently Asked Questions

About Shipping & Order Updates

ARE DUTIES & TAXES INCLUDED IN MY ORDER PRICE?

Please be aware that some international orders may be liable to import taxes, duties, and custom charges charged by the courier company at destination. Payment will need to be made by the recipient and we cannot be held responsible for any charges once the package has been shipped from our UK studio.

HOW DO I CANCEL OR UPDATE MY ORDER?

Please email hello@lilycharmed.com and we can handle this for you! Try to email us before 1pm GMT so we can ensure that it is changed before we ship your order out. If we have already shipped your order, we cannot make changes to it.

Late and lost deliveries

If your delivery has been delayed please contact us at hello@lilycharmed.com and we will assist with tracking the package. 

For international items sent by Airmail the package is handled by more than one postal service. We cannot guarantee delivery times as this is the responsibility of the destination postal service.

We Offer a 28 Day Return Policy

Select one of the options below to find out more

HOW DO I SUBMIT A RETURN?

We now use self serve returns. Simply submit product return requests directly from your Shopify store account. We'll then approve or decline the request and email shipping instructions. You can log-in using this link.

Please notify Lily Charmed via the returns portal or email us at hello@lilycharmed.com if you wish to return your order. Upon receiving your order, you have 28 days to notify us regarding cancelling the order and receive a refund or exchange the item, excluding any postage fees you may have incurred. Please include your order number, name and reason for return. All items must be returned in their original packaging, and in their original condition.

PLEASE NOTE: ENGRAVED PRODUCTS CANNOT BE RETURNED UNLESS FAULTY

Wrong product sent or Damaged goods?

If you receive the wrong item or a faulty product, we shall send the correct goods as soon as we are notified. We'll also include a pre-paid returns envelope for you to send back the incorrect item or refund your returns postage cost up to the cost of our standard delivery charges. For faulty goods we will either replace the item or offer a full refund including your original postage, including any express delivery costs.

I Have A Change of Mind?

If you change your mind about any product (except engraved items) simply return your item(s) in their original packaging in a re-saleable condition. Please note that we do not pay for the return delivery charge. Please note we cannot be held responsible for returned items that may go missing in the post.

Once received, a refund for the full costs of the goods will be provided within a maximum of 7 days. Express delivery services cannot be refunded unless delivery is delayed.

We do not accept returns of e-gift cards bought on this site.

Royal Mail Guaranteed Delivery Returns

Occasionally Royal Mail Guaranteed Next Day delivery is not delivered on time. If this happens you have the right to return your product. If you keep it, we'll refund you the additional postage costs. If you decide to return your item we will refund all costs and return postage costs up to our standard delivery charge of £2.95.

WHAT IS OUR RETURNS ADDRESS?

Lily Charmed Returns Dept, Unit 28A Slough Business Park, 94 Farnham Road, Slough, Berkshire, SL1 3FQ, UK.

Please make sure to send your parcel tracked as we cannot be help responsible for any postal losses.