Answers to most commonly asked questions. If you have any other questions please contact us at hello@lilycharmed.com.

Is all your jewellery sterling silver?

Yes, all Lily Charmed jewellery is 925 sterling silver, 18 carat gold plated sterling silver or solid 9 carat gold. All of our silver charms are cast from recycled sterling silver too! 

What is 925 sterling silver?

Silver by itself is a very soft metal so around 7% of the material used in quality silver jewellery is made of other alloys, usually copper to give it strength and longevity. All our silver jewellery is stamped 925 which refers to the fact that at least 92.5% of the metal is pure silver.

What is Recycled Sterling Silver?

We are all looking for ways, big and small, to help be part of the solution to climate change, and sustainability. Using Recycled sterling silver silver (previously mined silver) helps to limit the amount of metals that must be produced, the use of chemicals to process them, and lowers the impact on the environment. Lily Charmed has been seeking ways to take the small steps towards more sustainable and ethical production of their jewellery, a big step is using recycled sterling silver and helps minimise the need for the mining of virgin silver.

Do You Offer a Warranty?

We are proud of the quality of our jewellery. This means that for 1 year from the date of purchase, we’ll replace your product without question, if your jewellery is affected by faulty workmanship.

Just contact us and we’ll send you a replacement.

This warranty does not cover lost items, natural tarnishing, or scratches associated with normal wear and tear (for example a bent or dented ring or snapped chain due to improper use), improper use or storage of your product, and any modification to your product carried out by a third party outside of Lily Charmed.

Is Your Jewellery Hallmarked?

By law all sterling silver items over 7.8 grams must be hallmarked by the Assay Office. We hallmark all our silver that is over this weight with the Birmingham assay office. All our 9 carat gold is also Hallmarked by the assay office. All our jewellery is stamped 925 in the manufacturing process.

How Can I Track My Order?

Once you place your order online, you will be able to see the details of the purchase and receive regular updates from when your order is placed and dispatched as well as shipping tracking information (depending on the service you have selected).

Do You Offer Gift Boxes?

All our jewellery is beautifully presented in our premium gift box with a polishing cloth and finished with a hand-tied ribbon, all as standard. We also offer a gift bag option to make your gift extra special for gifting to that special person.

Why Can't I return Engraved Items?

Unless your engraved jewellery is faulty or we made a mistake (unusual!), we cannot accept returns as we can’t resell it. This does not effect your statutory rights.

I want to send a gift directly to the recipient and I don’t want them to see the price I paid. Is this possible?

No problem. Simply choose ‘Gift Receipt’ at checkout, and we'll include a gift receipt with your order with no mention of price.

What is Your Returns Policy?

Please refer to our Shipping and Returns page here

Which Payment Methods Do You Accept?
  • Lily Charmed accepts the following payment methods for online purchases:

    All major credit cards, as shown at checkout plus
  • PayPal: if you do not have an account yet, you can create one while shopping with us
  • Apple PayGoogle PayShop Pay
  • We also offer Buy now. Pay with Klarna at your own pace.

Please note that your billing address must match the address on your credit card statement.