UK Delivery Options:
- FREE UK Tracked Delivery (orders over £50)
- UK Tracked Delivery £2.95 (1-3 days)
- UK Next Day Delivery £8 (Mon-Fri)
- UK Next Day Delivery £12 (Saturday)
Orders are shipped within 1 working day Mon-Fri. Our cut-off time is 2pm. Orders placed after this time will be dispatched the next working day.
- Tracked Premium Service from €9 (3-7 days)
Please note that orders over €150 may require additional taxes and duties to be paid on delivery
- Royal Mail £12 (5-10 days)
- DHL £15 (1-3 days)
Rest of World Delivery
- Royal Mail £12 (7-10 days)
- DHL £20 (2-5 days)
Unfortunately we are currently unable to ship to Canada
We accept returns up to 28 days after receipt of your order. Please contact our customer service team with your order number, name and reason for return.
Please note: any items purchased with an engraving are non-returnable
See our full Delivery and Returns Information
Gift Packaging Options
Available at Checkout
We are proud of the quality of our jewellery. This means that for 1 year from the date of purchase, we’ll replace your product without question, if your jewellery is affected by faulty workmanship.
Just contact us and we’ll send you a replacement.
This warranty does not cover lost items, natural tarnishing, or scratches associated with normal wear and tear (for example a bent or dented ring or snapped chain), improper use or storage of your product, and any modification to your product carried out by a third party outside of Lily Charmed.
Bought my wife an emerald charm for our 20th anniversary. She liked it so much she wants me to fill in the gaps for the years I missed.
Lovely quality. Would be good to have info on the charm - gem type etc, where sourced, as when given as a gift this isn’t known.
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